About MTR Marketing

Who We Are

Organizations that need to grow and believe in customer-centricity rely on MTR expertise in the realms of business and marketing strategy, content and design, SEO and PPC, and much more.

Experts with marketing strategoes and platform (like HubSpot Sales HUB, Marketing HUB, and Service HUB), we move audiences to act with research-backed creative and engaging online/digital experiences, and we follow through to nurture those leads with marketing automation and sales enablement. We achieve results with marketing that makes the difference.

We work with you to build a strategy and playbook that balances long-term vision with quick wins, using proven marketing methods and custom approaches. By pairing foundational principles of human psychology with user experience, we create compelling experiences that help you resonate.

With the expertise of an agency and the heart of an in-house team, we exist to see that you hit your goals and learn along the way.

MTR Values

Simplicity

“Simplicity means the achievement of maximum effect with minimum means.” Dr. Koichi Kawana

Community

As a whole, we are greater than the sum of our parts. Be curious to explore the ‘what if’s. Evoke enthusiasm, encourage others, test ideas, and celebrate together.

Balance

We are intentional about prioritizing what matters in line with our values. We balance risk and reward; creativity and logic; quick wins and long-term success; smart work and silly fun. This is our way to grow together.

Momentum

Move things forward, make progress, break the status quo, identify & develop potential. Fail small and learn big.

Respect

Act with integrity and transparency, expect accountability, listen with empathy. Trust and be trustworthy.

Our Team's Code of Ethics

1. Think in “we”

MTR is a team - we work together as a team and we work with our clients as part of their team.

We collaborate, learn, and grow together. It’s important for us to share our wins and celebrate together, acknowledge each other's strengths and contributions, and to teach and learn from each other.
 
Our success is measured by our clients’ success. We are members of their team, look out for their best interest, and advise them as we would want to be advised. 
 
2. Be part of the solution

We provide value in every interaction -- with our colleagues, clients, and other collaborators. We are efficient and enriching. 

Whenever possible -- from processes, in communications, in collaborations -- we aim to continuously improve and remove friction and obstacles. When blocking someone else, we prioritize unblocking. When being blocked, we raise a flag. 
 
Improving the satisfaction of our clients and team members is our ongoing intention.

3. Be agile, flexible, and accommodating

Our methods are meant to be customized, different approaches should be tested, we consider client preferences and empower team members to be the hero.
 
We make decisions affecting team members and clients in line with our mission, vision, values, and ethics.
 

4. Deliver quality, meaningful work

We check our deliverables and put ourselves in the client’s shoes to ask, “Is this what I would want to receive?”

Our momentum is more valuable than perfectionism; getting things done well and delivered on time is more important than being flawless.

 

5. Adhere to deadlines and budgets

Out of respect for our clients and colleagues, we understand that meeting deadlines and budgets is always mandatory, although coming in under both is preferred. Missing either is unacceptable.
 
We track our time in real-time and to the correct task and project. We understand that client invoices are generated from these timesheets and ensure any notes are appropriate.  
 

6. Honor confidentiality 

With clients and team members, we do not share privileged information. 

7. Communicate directly

We sort out questions and frustrations quickly with a direct message or a short call to ask for clarity.
 
We talk to colleagues, not about them. We do not tolerate gossip. If we have a problem, we bring it to someone who can do something about it. If we hear a problem that we cannot (or should not) fix, we defer to the person who can.

8. Act with integrity, empathy, and respect, always

We assume our colleagues and clients have good intentions and meet them with our own. 

    • Responsibility over blame
      “I understand I didn’t get you the details needed for this task, causing a delay. I’m sorry. Let’s discuss how I can do this better to make sure you get the info you need.”

    • Curiosity over judgment
    • “Our approach seems to be different. Can you walk me through how doing it this way helps you?”
    •  
    • Clarity over confrontation “I feel we are not aligned on what the client is asking for. Let’s walk through this together to make sure we both understand the outcome.”
We listen to the needs of customers and team members (and communicate our own) and make all reasonable efforts to respect and meet those needs on an ongoing basis.

We honor explicit and implicit commitments and promises -- with our clients and theirs.

We embrace diversity and inclusion and do not tolerate bullying, harassment, or discrimination of any kind -- we treat such actions with zero tolerance.

9. Be golden

We treat everyone, including our competitors, as we would wish to be treated.
 
10. Be the difference

We choose positivity and proactivity. Our small actions may make a big difference to someone today.

HubSpot Solutions Partner - Diamond Tier

Trusted HubSpot Agency

We have worked with hundreds of clients like you who use HubSpot for their CRM, CMS, marketing and sales tools, and for customer service. Our team of HubSpot specialists include HubSpot developers, marketing automation experts, sales enablement specialists and HubSpot designers who can bring your marketing vision to life. 

Read our reviews in the HubSpot Agency Partner Directory and sign up for our next HubSpot User Group!